旅遊是一種邊生產邊消費的體驗性的服務,企業與高端消費者大多“定製旅遊”爲主,也就是根據自己的需求來定製,怎麼用車,什麼車型,酒店標準,那些必去的景點,等。

Tourism is an experiential service produced and consumed simultaneously. Enterprises and high-end consumers mostly opt for "customized tourism," tailoring every detail to their own needs — vehicle type, car model, hotel standards, must-visit attractions, and more.

而在這裏講一講“散客”拼團產品。

Here, let us talk about "individual traveler" group-joining products.

【純玩產品】:

[No-Shopping Product]:

是指沒有旅行社要求必走的“購物店”,不存在購物的要求,但純玩線路也會涉及到“加點”項目,就是導遊推薦的增加的需自費的“景點”,比如一些“演義表演”;

This refers to itineraries without any mandatory travel-agency-designated "shopping stores" — no shopping requirements. However, no-shopping routes may still involve "add-on" items: self-funded attractions recommended by the guide, such as "cultural performances."

有些旅遊產品爲了打出“價格低”,價格美麗,故意在“產品售價”裏不含部份景區的門票,要客人現付;

Some tourism products advertise attractively low prices by deliberately excluding certain scenic-area entrance fees from the "product price," requiring guests to pay on-site;

還有一些產品,不限於純玩線路,主要是大陸景區的一個習慣,客人到了景區有很多小交通,如景區內的景交車需要客人另付,大部分是自願的,也有必須消費的,爲什麼必須呢?導遊帶的是統一的一個團,大多數人自願了,那少數幾個人也得消費了,不然沒法統一成團了。

There are also products — not limited to no-shopping routes — mainly reflecting a convention at mainland Chinese scenic areas: upon arrival, various small transportation options like intra-scenic-area shuttle buses require additional payment. Most are voluntary, but some become mandatory — why? The guide leads a unified group; when the majority volunteers, the few must also comply, otherwise the group cannot proceed cohesively.

【購物團】:

[Shopping Tour Group]:

最讓人詬病的“購物團”,我們也叫“渠道團”,“KB團”,導遊是經過專門培訓與挑選的,客人也是經過篩選的“有錢人”,喫得好住得好,價格極低,有三四個購物店,這種購物店多爲高價值的“珠寶玉器”;

The most criticized "shopping tours" — also called "channel tours" or "KB tours" — feature specially trained and selected tour guides, and guests are screened "wealthy individuals." With fine dining and quality accommodation at extremely low prices, these tours include three or four shopping stops, mostly high-value "jewelry and jade" stores.

常規的散客購物團,收客人數控制在20-30人,有一兩個高價值的購物店,購物店有專門的促銷講解,再加上一兩個“特產店”。客人的消費壓力也挺大的。

Standard individual traveler shopping tours cap group size at 20-30 people, featuring one or two high-value shopping stops with dedicated promotional presentations, plus one or two "local specialty stores." The spending pressure on guests is considerable.

還有一種購物線路,僅含一兩個“特產店”,客人基本沒有壓力,也順應了市場,售價不高,因爲有些客人出來旅遊也是想帶點“隨手禮”給親朋好友,客人消費了,導遊也高興,服務也會提升。有些是“景中店”,也叫“擦邊店”,有些旅行社當成“純玩團”在做,客人也沒什麼壓力;

Another type of shopping itinerary includes only one or two "local specialty stores" with minimal pressure on guests, aligning with market demand at moderate prices. Since some travelers want to bring back "souvenirs" for family and friends, guest spending makes guides happy and improves service quality. Some are "in-scenic-area stores," also called "borderline stores," which some travel agencies market as "no-shopping tours" — guests feel little pressure either way.

不過,中國旅遊越來越正規,凡是在導遊帶去的購物店中“消費的產品”,保持好收據,在規定的時限內,在沒有影響二次售賣的情況都是可以退的。

However, China tourism industry is becoming increasingly regulated. For any "products purchased" at shopping stores brought by tour guides, as long as receipts are kept, returns are accepted within a specified time frame, provided the product is in resaleable condition.

【0購物0自費】:

[Zero Shopping, Zero Optional Expenses]:

這種旅遊產品就比較乾淨,對遊客來說比較友好,不過像“景交車”也可能存在,“博物館”式購物店的也有可能出現。

This type of tourism product is relatively clean and tourist-friendly, though scenic-area shuttle buses may still exist, and "museum-style" shopping stores may also appear.

總之,在報團之前一定要詳細的瞭解線路產品,懂得自己想要什麼,不可能有“既低價又高品質”的旅遊產品,可以找幾個同一目的地的產品橫向對比再決定。

In summary, before joining a tour, thoroughly understand the itinerary product and know what you want. There is no such thing as a "both low-price and high-quality" tourism product. Compare several products for the same destination side by side before making a decision.

旅遊是一種體驗性的服務,作爲服務就離不開人,所以建議找“旅遊管家”,並與旅遊管家深度交流,相互瞭解,認可人品,選擇旅遊產品就簡單了。

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Tourism is an experiential service, and as a service it cannot exist without people. Therefore, we recommend finding a "travel concierge" and engaging in deep communication — mutual understanding and trust in character make choosing travel products much simpler.

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